Welcome to Frosthollow. These Terms of Service govern your use of our website and the services we provide. By accessing or using our website, you agree to be bound by these terms. If you disagree with any part of these terms, you should not use our services.
Please read these terms carefully before using our services. These terms constitute a legally binding agreement between you and Frosthollow.
Service Description and Scope
Frosthollow provides game development services specializing in arcade and simple games, including:
Maze and labyrinth game development
Endless jumper game development
App store optimization services
The specific services, deliverables, timelines, and costs for each project are defined in individual project agreements or statements of work. These terms apply to all services we provide unless specifically stated otherwise in a project agreement.
Acceptable Use Policy
When using our services, you agree to:
Permitted Uses
• Access our website and services for lawful purposes only
• Provide accurate and complete information when requested
• Respect intellectual property rights
• Communicate professionally and respectfully
• Comply with all applicable laws and regulations
Prohibited Activities
You must not:
• Use our services to create content that violates laws or regulations
• Attempt to gain unauthorized access to our systems or networks
• Interfere with or disrupt our services or servers
• Use automated systems to access our website without permission
• Misrepresent your identity or affiliation
• Engage in any fraudulent activities
• Reverse engineer or attempt to extract source code from our deliverables
• Resell our services without explicit authorization
Violation of these policies may result in immediate termination of services without refund and potential legal action.
Account and Access Requirements
Account Creation
Certain features of our services may require you to create an account or provide contact information. When creating an account or engaging with our services, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of any account credentials and for all activities that occur under your account.
Account Security
You are responsible for:
• Safeguarding your account credentials
• Notifying us immediately of any unauthorized access
• Ensuring your contact information remains current
• All activities conducted through your account
Account Termination
We reserve the right to suspend or terminate accounts that violate these terms, engage in suspicious activity, or for any reason at our discretion. Upon termination, your right to use our services ceases immediately. You may also terminate your account by contacting us directly.
Service Availability and Modifications
Service Uptime
While we strive to maintain continuous availability of our website and services, we do not guarantee uninterrupted access. Our services may be subject to planned or emergency maintenance, technical difficulties, or circumstances beyond our control. We will make reasonable efforts to minimize disruptions and provide advance notice where possible.
Service Modifications
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice. This includes features, pricing, and availability. We are not liable for any modification, suspension, or discontinuation of services.
Geographic Restrictions
While we serve clients worldwide from our base in Melbourne, Australia, certain services may not be available in all jurisdictions. We reserve the right to limit the availability of our services to any person, geographic area, or jurisdiction at any time.
Updates and Changes
Our services and technology evolve over time. We may update our processes, tools, methodologies, or service offerings as we improve our capabilities. These changes are made to enhance service quality and will not negatively affect active projects unless agreed upon by both parties.
Intellectual Property Rights
Our Intellectual Property
All content on our website, including but not limited to text, graphics, logos, images, software, and design elements, is owned by or licensed to Frosthollow and protected by intellectual property laws. This includes:
• Website design and layout
• Marketing materials and documentation
• Proprietary development methodologies
• Brand elements including name, logo, and visual identity
You may not reproduce, distribute, modify, or create derivative works from our content without explicit written permission.
Client Project Rights
Rights to deliverables from specific development projects are addressed in individual project agreements. Generally, upon full payment, clients receive rights to the final game deliverables as specified in the project agreement. We may retain rights to reusable code libraries, tools, and methodologies developed independently of client projects.
User-Generated Content
Any content you submit through our contact forms or other communication channels remains your property. However, by submitting content, you grant us a license to use, reproduce, and display that content as necessary to provide our services and respond to your inquiries.
Copyright Notices
If you believe any content on our website infringes your copyright, please contact us with detailed information about the alleged infringement. We will investigate and take appropriate action in accordance with applicable copyright laws.
Payment and Pricing Terms
Service pricing is displayed on our website and may vary based on project scope and requirements. Specific pricing, payment terms, and schedules are defined in individual project agreements. General payment terms include:
All prices are quoted in Australian Dollars (AUD) unless otherwise specified
Prices are subject to change but will be honored for quoted projects
Payment schedules and methods are outlined in project agreements
Late payments may incur additional fees as specified in agreements
Refunds and Cancellations
Refund and cancellation policies are specific to each project and outlined in individual agreements. Generally:
• Work completed prior to cancellation is non-refundable
• Cancellation procedures and timelines are defined in project agreements
• Clients may request changes or adjustments as specified in their agreement
• Disputes regarding services or billing should be raised within 30 days
Third-Party Services and Links
Our website may contain links to third-party websites or services that we do not own or control. We are not responsible for the content, privacy policies, or practices of third-party sites. When you access third-party services, you do so at your own risk.
We may use third-party services to deliver our offerings, such as hosting providers, payment processors, or analytics platforms. These providers have their own terms and privacy policies that govern your use of their services.
Changes to Terms
We may update these Terms of Service from time to time to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will notify users by:
• Posting the updated terms on this page with a new effective date
• Providing notice through our website or email where appropriate
• Allowing reasonable time for review before changes take effect
Your continued use of our services after changes become effective constitutes acceptance of the updated terms. If you disagree with the changes, you should discontinue use of our services.
Contact Information
If you have questions about these Terms of Service, please contact us through our contact page. We will respond to inquiries in a timely manner and work to address any concerns you may have about our terms or services.