At Frosthollow, we understand that your privacy matters. This policy explains how we collect, use, protect, and share information about you when you visit our website or use our services. We're committed to transparency and giving you control over your personal data.
By using our website and services, you agree to the collection and use of information as described in this policy. If you have any questions or concerns, we encourage you to reach out to us.
Information We Collect
Information You Provide Directly
We collect information that you voluntarily provide when you interact with our website:
Contact information: Name, email address, and message content when you submit our contact form
Project details: Information about your game development needs and requirements
Communication records: Correspondence when you email or contact us through other channels
Information Collected Automatically
When you visit our website, we automatically collect certain information about your device and browsing behavior:
Usage data: Pages viewed, time spent on pages, links clicked, and navigation paths
Location data: Approximate geographic location based on IP address
Referral information: Source that directed you to our website
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience and gather analytics. You can control cookie preferences through our cookie management tools. For detailed information about our use of cookies, please see our Cookie Policy.
How We Use Your Information
We use the information we collect for the following purposes:
Providing Services
To respond to your inquiries, process your project requests, deliver our game development services, and communicate with you about your projects.
Website Improvement
To analyze how visitors use our website, identify areas for improvement, optimize user experience, and develop new features and content.
Marketing Communications
To send you relevant information about our services, updates, and content that may interest you. You can opt out of marketing communications at any time.
Security and Legal Compliance
To protect our website from fraud and abuse, enforce our terms of service, comply with legal obligations, and respond to legal requests.
Legal Basis for Processing
We process your personal data based on the following legal grounds:
Your consent: When you provide explicit consent for specific processing activities, such as accepting cookies
Contract performance: To fulfill our obligations when providing services you've requested
Legitimate interests: To improve our services, prevent fraud, and ensure security
Legal obligations: To comply with applicable laws and regulations
Sharing Your Information
We may share your information with third parties in the following circumstances:
Service Providers
We work with trusted third-party service providers who help us operate our website and deliver services. These providers include web hosting services, analytics platforms, email services, and payment processors. They are contractually obligated to protect your information and use it only for specified purposes.
Analytics and Advertising Partners
We use analytics services to understand how visitors use our website. These services may collect information about your online activities over time and across different websites. We also work with advertising platforms to show relevant ads to people who might be interested in our services.
Legal Requirements
We may disclose your information if required by law, legal process, litigation, or requests from governmental authorities. We may also disclose information to protect our rights, property, or safety, or that of our users or the public.
Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.
Data Protection and Security
We take data security seriously and implement appropriate measures to protect your information:
Encryption: We use encryption for data transmission and storage to protect sensitive information
Access controls: We limit access to personal data to authorized personnel who need it for their work
Regular monitoring: We monitor our systems for security threats and vulnerabilities
Breach notification: If a data breach occurs, we will notify affected individuals and relevant authorities as required by law
While we strive to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security but continuously work to improve our protective measures.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. The retention period depends on:
The nature of the information and why it was collected
Our ongoing relationship with you
Legal obligations that require us to retain certain records
Applicable statutes of limitations
Your Rights and Choices
You have several rights regarding your personal information. These rights may vary depending on your location:
Access and Portability
You can request access to the personal information we hold about you and receive a copy in a commonly used format.
Correction and Update
You can request that we correct any inaccurate information or complete incomplete information we have about you.
Deletion and Erasure
You can request that we delete your personal information, subject to certain legal exceptions and retention requirements.
Object to Processing
You can object to certain types of processing, including direct marketing and processing based on legitimate interests.
Withdraw Consent
Where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of processing before withdrawal.
To exercise any of these rights, please contact us using the information on our contact page. We will respond to your request within a reasonable timeframe and as required by applicable law.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
Avoid filling out contact forms, account registrations, or any data-submitting features
Disable cookies through your browser settings (see our Cookie Policy for more details)
Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us through our contact page. We will process your request promptly and in accordance with applicable law.
International Data Transfers
We are based in Australia and may transfer your information to countries outside your country of residence. These countries may have different data protection laws than your country. When we transfer information internationally, we ensure appropriate safeguards are in place to protect your data, including:
Using service providers that comply with international data protection standards
Implementing contractual protections for data transfers
Ensuring transfers are made in accordance with applicable data protection laws
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our systems.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. We will post the updated policy on this page with a revised date. For significant changes, we may provide additional notice such as through email or a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.